Refund & Return Policy
Last Updated: August 17, 2026
At NDI Innovation Private Limited, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may be eligible to request a return, exchange, or refund subject to the conditions outlined below.
1. Return Eligibility
Products may be eligible for return or exchange if:
- The return request is raised within 7 days of delivery.
- The product is unused and unworn.
- The product has not been washed, altered, damaged, or stained.
- Original tags, labels, packaging, and accessories are intact.
- The product is returned in its original condition.
- The product is accompanied by the original order details or invoice.
Products that do not meet these conditions may be rejected.
2. Non-Returnable Products
For hygiene and product-safety reasons, certain products may not be eligible for return or exchange, including:
- Products marked as non-returnable on the product page.
- Products purchased during certain clearance or final-sale promotions.
- Customized or personalized products.
- Products that have been worn, washed, altered, damaged, or used.
- Products returned without original tags or packaging.
- Products damaged after delivery due to improper handling by the customer.
3. How to Request a Return
To request a return or exchange:
- Contact us through our website’s Contact Us page or the available customer support channel.
- Provide your order number and details of the product you wish to return.
- Clearly mention the reason for the return.
- For damaged, defective, or incorrect products, provide clear photographs or videos showing the issue when requested.
- Wait for our return request to be reviewed and approved before sending the product back.
Do not send products back without receiving return instructions from us.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within 48 hours of delivery.
We may request photographs or videos of the product, packaging, shipping label, and the issue for verification.
After verification, we may offer an appropriate resolution, which may include:
- Replacement of the product
- Exchange for an eligible product
- Refund of the applicable amount
The final resolution will depend on product availability and the nature of the issue.
5. Exchange Policy
Exchange requests are subject to product availability.
If the requested replacement size, colour, or product is unavailable, we may offer an alternative resolution where applicable.
Only products that satisfy our return conditions will be eligible for exchange.
6. Return Shipping
For returns due to a change of mind, incorrect size selection, or other reasons not caused by a product defect or fulfilment error, return shipping charges may be applicable.
Where the return is due to an incorrect, damaged, or defective product received from us, we may arrange or reimburse the applicable return shipping cost, subject to verification.
7. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method where possible.
Depending on your bank, payment provider, or financial institution, the refunded amount may take additional time to appear in your account.
8. Refund Amount
The refund amount may depend on the reason for the return and the applicable return conditions.
Where applicable, shipping charges, return shipping charges, payment processing charges, or other non-refundable charges may not be included in the refund.
If an order is cancelled or refunded because of an error on our part, the applicable amount will be refunded in accordance with our policies.
9. Sale and Discounted Products
Products purchased during sale, clearance, or promotional periods may have different return or exchange conditions.
Please check the product page or applicable promotion terms before placing an order.
Products specifically marked as Final Sale or Non-Returnable cannot be returned unless they are received damaged, defective, or incorrect, subject to verification.
10. Return Inspection
All returned products are subject to inspection.
If a returned product does not meet the conditions of this policy, including signs of use, washing, alteration, damage, stains, missing tags, or missing packaging, the return may be rejected.
In such cases, the product may be sent back to the customer at the customer’s expense, where applicable.
11. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
If an order has already been processed, packed, or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
12. Refund Processing Time
After the returned product has been received and successfully inspected, approved refunds will generally be initiated within a reasonable processing period.
The time taken for the amount to reflect in your account may vary depending on the payment method, bank, card issuer, or payment gateway.
13. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
We are not responsible for failed or delayed deliveries caused by:
- Incorrect address
- Incorrect phone number
- Incomplete address
- Customer unavailable at the delivery address
- Refusal to accept the shipment
- Other information incorrectly provided by the customer
Additional shipping or re-delivery charges may apply where applicable.
14. Return Abuse
We reserve the right to refuse returns, exchanges, or refunds where we identify repeated misuse of the return policy, fraudulent claims, product swapping, damaged returns, or other suspicious activity.
15. Policy Changes
NDI Innovation Private Limited reserves the right to modify or update this Refund & Return Policy at any time.
Any changes will be published on this page with an updated Last Updated date.
16. Contact Us
For return, exchange, or refund-related queries, please contact us through the Contact Us page on our website.
NDI Innovation Private Limited
Address:
3rd Floor, UNIT NO. 218, Back/Society, PYRAMID SQUARE, Nathupur Road, Near Sundarpur Post Office, Nawada Fatehpur, Gurugram, Haryana, 122004
Email: Please contact us through the Contact Us page on our website.