Privacy Policy

Last Updated: August 17, 2026

At NDI Innovation Private Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following informationFull Name

• Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Postal/ZIP Code
• Order and transaction details
• Account login information
• Product preferences and purchase history
• Information provided through our contact or enquiry forms
• Any other information you voluntarily provide to us

We may also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, and website usage data.

2. How We Use Your Information

We may use your personal information to:

• Process and deliver your ordersManage payments and transactions
• Create and manage your customer account
• Provide order confirmations, shipping updates, and other service-related communications
• Respond to your questions, enquiries, and customer support requests
• Process returns, refunds, and exchanges
• Improve our website, products, and services
• Personalize your shopping experience
• Send promotional offers and marketing communications where permitted by law
• Detect, prevent, and address fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

We generally do not store your complete credit card, debit card, or banking information on our servers. Payment information is handled by the applicable payment gateway in accordance with its privacy and security policies.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment processing providers
• Shipping and delivery partners
• Website hosting and technical service providers
• Website analytics and marketing service providers
• Customer support and communication providers
• Government authorities or legal bodies when required by applicable law

These service providers are expected to use your information only for the purposes for which it is provided.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

• Remember items in your shopping cart
• Keep you signed in to your account
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing and promotional content

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

6. Third-Party Services

Our website may contain links to or use services provided by third parties, such as payment gateways, shipping services, analytics platforms, social media platforms, or other external services.

We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing them with your personal information.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with applicable legal requirements.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Withdraw consent for certain communications
• Opt out of promotional or marketing emails
• Raise concerns regarding the way your personal information is handled

To exercise any applicable privacy rights, please contact us using the details provided below.

10. Marketing Communications

If you have subscribed to receive promotional communications from us, we may send you information about new products, offers, discounts, collections, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us directly.

11. Children’s Privacy

Our website is not intended for children who are unable to legally enter into transactions or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children for marketing or commercial purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any changes will be posted on this page with an updated Last Updated date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

NDI Innovation Private Limited

Address:
3rd Floor, UNIT NO. 218, Back/Society, PYRAMID SQUARE, Nathupur Road, Near Sundarpur Post Office, Nawada Fatehpur, Gurugram, Haryana, 122004

Email: Please contact us through the Contact Us page on our website.

14. Consent

By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above, where consent is required under applicable law.