Shipping Policy
Last Updated: August 17, 2026
At NDI Innovation Private Limited, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.
Orders are generally processed within 2–5 business days, excluding Sundays and public holidays.
Processing time may be longer during:
- Sale and promotional periods
- Festivals and holidays
- High-volume order periods
- Unforeseen operational circumstances
You will receive order-related updates through the contact details provided during checkout.
2. Shipping and Delivery Time
After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your delivery location and courier service.
Delivery times are estimates and are not guaranteed. Remote locations, unforeseen circumstances, weather conditions, public holidays, courier delays, or other factors may result in additional delivery time.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
From time to time, we may offer free shipping promotions or free shipping above a specified order value. Such offers may be subject to specific terms and conditions.
4. Delivery Locations
We currently aim to deliver orders to serviceable locations across India.
Delivery availability may depend on the PIN code entered during checkout. Certain remote or restricted locations may not be serviceable through our courier partners.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication methods.
You can use the provided tracking details to check the status of your shipment through the applicable courier service.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
Please ensure that your:
- Name
- House/Flat Number
- Street/Locality
- City
- State
- PIN Code
- Contact Number
are entered correctly.
NDI Innovation Private Limited will not be responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.
7. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered shipment to us.
If a customer is unavailable during delivery or refuses to accept the shipment, additional delivery or re-shipping charges may apply where applicable.
8. Delayed Deliveries
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Courier service issues
- Public holidays
- Strikes or operational disruptions
- Government restrictions
- Incorrect address or contact information
- High order volumes
- Other unforeseen circumstances
We appreciate your patience in such situations.
9. Damaged Packages
If you receive a package that appears visibly damaged or tampered with, please inform us as soon as possible.
We may request photographs or videos of the package, shipping label, and product for verification.
For products that are damaged, defective, or incorrect upon delivery, please refer to our Refund & Return Policy.
10. Missing or Incorrect Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.
Please provide your order number and any supporting photographs or videos requested by our customer support team so that we can investigate and provide an appropriate resolution.
11. International Shipping
At present, our standard shipping service is intended for deliveries within India.
International shipping, if offered in the future, may be subject to separate shipping charges, delivery timelines, customs duties, taxes, and other applicable charges.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us through the Contact Us page on our website.
NDI Innovation Private Limited
Address:
3rd Floor, UNIT NO. 218, Back/Society, PYRAMID SQUARE, Nathupur Road, Near Sundarpur Post Office, Nawada Fatehpur, Gurugram, Haryana, 122004
Email: Please contact us through the Contact Us page on our website.
13. Policy Updates
NDI Innovation Private Limited reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated Last Updated date.